A Product guide or user’s guide, also commonly known as a manual. That is a technical communication document intended to give an assistance to the customers using a particular system. It is usually written by a technical writer, although user guides are written by programmers, product or project managers, or other technical staff, particularly in smaller companies. (more…)
WHAT IS AN INVOICE?
An invoice is the legal financial slip or document that is mostly used to keep record of transaction within a company. It is crafted using company’s name, color and logo to be consistent with other branding. It contains list of information such as code, name, date, amount etc.
Every company generates an invoice for protection purposes of both parties. For the growth of your business you need to send an invoice to your costumers to get paid on time. On the other hand it gives an impression on your costumers that you are keeping record of everything and you can get back to them at anytime. It is is a firm proof or evidence of any transaction.
Care should be taken while generating an invoice. The order and detail of information about costumer’s purchase should be taken into account; it should also contain these 3 essential points:
1) Complete product/service details:
How to know that you paid the right amount for what you ordered?
Let’s say your invoice doesn’t give complete information about your purchase and the invoiced amount is double the amount you expected. Would you trust that company to send you more product?
Complete information and details are necessary to be included in the invoice. It is important to cover everything so it doesn’t cause confusion for your customers. On a good invoice, all the goods/products are clearly and individually mentioned on it with the corresponding cost and amount.
2) Order or service delivery time:
The date/time is very important to be mentioned because it determines how long a costumer has to wait for the delivery of a service or order. An exact date and time of invoice keep record when the invoice was generated or the time and the date of delivery. It ensures that costumers received his order at specified time.
3) A direct number in case of help:
An immediate contact number is provided at the end of invoice for the costumers if they are not satisfied with the product or if they have any query related to it. It shouldn’t necessarily be your company’s main phone line number but it should specifically be of an employee dealing with such queries.
Do keep in mind that satisfaction of your costumers is extremely important for business. You have to set up and maintain the reputation of your company! So it should not be compromised.
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