Zoho CRM comes with dozen of CRM options. Well it may be a good choice for the businesses that are looking for a Free CRM tool for their small business requirements with all core functionalities. Yet it comes with many limitations or deal breaks make a paid solution more better and cost-effective choice for your business.
Here are some Major Limitations of the Free Version of Zoho CRM.
No Customization:
One of the major disadvantages of using Zoho CRM is that it does not offer the customization options. If you need to tailor it to your business’s specific needs i.e adding custom reports, additional modules, your own required functions you need to purchase a plan. For customized version it offers the most expensive plan which is $35 per user per month.
Clumsy interface
The interface of Zoho CRM is a little clumsy and user has to take too many steps to perform a simple task. It takes a lot of time of users to get used to its navigations. The management, reporting and searching features are seems to be lacking. The app is incredibly slow and is difficult to use.
Paid Customer Service
Another lacking of Zoho CRM is that it’s free version doesn’t come with toll-free phone support. The 24-hour toll free phone support from Monday to Friday can be availed only by user with paid accounts. So you have to pay if you need to speak to customer representative. Also it is notified by some users that help desk system is extremely slow and response is given after the submission of multiple tickets.
Less Flexibility:
It offers just the basic features. If your business grows to accommodate more users you need a scalable CRM tool. It short falls when you need to implement the advance functionalities as your business extends.
Poor Insight:
Working with large accounts is bit difficult in Zoho CRM. The free version of Zoho CRM does not have any queues for leads assignment. If in paid account this feature is available still it does not allow addition of more than one contact for a lead. It means you cannot add multiple contacts for a single lead.