FAQ

Got any questions?

1. Is there any long term contract?

No. There are no long term contract. ERP Gold is a monthly subscription service. You can discontinue the service at any time through control panel.

2. What is an “Account” means at ERP Gold?

ERP Gold is a B2B service, An “Account” means a company or a business entity.

3. What is a relation between an Account and a user?

An Account can have multiple users.

4. What is an Active Account means?

A company or business entity with at least one active user.

5. Can I have an account without a user?

No, ERP Gold system requires at least one active user.

6. What is the difference between Active and DE-active users?

An Admin can activate and deactivate users.

7. How can I limit the access of users to different parts of ERP Gold?

Through the control/admin panel you can restrict the access of a user to different modules or forms or reports.

8. What is a Subscription?

Subscription means to allow the Use of ERP Gold services

9. What is a, “User Subscription” means?

User subscription means the no of users allowed that can use the ERP Gold services simultaneously or at the same time, at any given time.

10. Do we have a limit to add users?

There is no limit to add users, however the “Active Users” out of your total users cannot exceed the no of subscriptions. For example an account have 5 user subscriptions, admin can add as many users as he wants through control panel, but the no of users that can be activated at any given time cannot exceed 5.

11. Can I add more user subscriptions to my company?

Yes you can add more users at any time, you can buy more user subscriptions through your admin control.

12. Can I add user subscriptions at any time of the month?

Yes, you can add user subscriptions at any time of the month, however there is no discount on monthly billing cycle. So regardless when you subscribe during the month you will be charged for the full service of that month.

13. What is a monthly billing cycle?

We charge your credit card every 2nd   day of each month, so our monthly billing cycle is from the 2nd day of the month to the 2nd day of the next month.

14. Is there any extra services that are not included in subscription?

Yes there are services that are not included in basic subscription, for example integration of PayPal or credit card to your account, integration of FedEx or other shipping services with your account.

15. How do I get those services?

Extra services are available through ERP Gold Store

16. Are these extra services available through store are based on number of users?

Some services are restricted based on users, and you have to assign from Admin/Control panel that which users will be using these services but most services are available to all users in your account once subscribed however you can restrict the users access to them as you want via the admin panel?

17. How can I discontinue?

You can discontinue at any time by logging in to your account and fill out the Discontinue service form available in the control panel.

18. How long it takes to continue the service?

It takes about 24 hours to discontinue your account re-occurring payments, however your access to the account is disabled immediately.

19. Would I be charged if I discontinue the service on the last day of the month?

No, you will not be charged if you discontinue the service on the last day of the month.

20. Would I be refunded if I discontinue the service in the middle of the month or any other date?

No you will not be refunded, if you chose to close the account on any date it is your choice. You will not be charged for the next month however there will be no refund for the remaining days of that current month.

21. What if I need support?

We provide the supports to our clients, via support forum  24/7 or by phone during normal business hours from M-F 9:00 AM to 5:30 PM EST. 248-581-9001.

22. Does ERP Gold have an open API?

No ERP Gold does not have any open API yet, however this is a work in progress and API’s will be available soon.

AdminFAQ