FAQ
Got any questions?
No. There are no long term contract. ERP Gold is a monthly subscription service. You can discontinue the service at any time through control panel.
ERP Gold is a B2B service, An “Account” means a company or a business entity.
An Account can have multiple users.
A company or business entity with at least one active user.
No, ERP Gold system requires at least one active user.
An Admin can activate and deactivate users.
Through the control/admin panel you can restrict the access of a user to different modules or forms or reports.
Subscription means to allow the Use of ERP Gold services
User subscription means the no of users allowed that can use the ERP Gold services simultaneously or at the same time, at any given time.
There is no limit to add users, however the “Active Users” out of your total users cannot exceed the no of subscriptions. For example an account have 5 user subscriptions, admin can add as many users as he wants through control panel, but the no of users that can be activated at any given time cannot exceed 5.
Yes you can add more users at any time, you can buy more user subscriptions through your admin control.
Yes, you can add user subscriptions at any time of the month, however there is no discount on monthly billing cycle. So regardless when you subscribe during the month you will be charged for the full service of that month.
We charge your credit card every 2nd day of each month, so our monthly billing cycle is from the 2nd day of the month to the 2nd day of the next month.
Yes there are services that are not included in basic subscription, for example integration of PayPal or credit card to your account, integration of FedEx or other shipping services with your account.
Extra services are available through ERP Gold Store
Some services are restricted based on users, and you have to assign from Admin/Control panel that which users will be using these services but most services are available to all users in your account once subscribed however you can restrict the users access to them as you want via the admin panel?
You can discontinue at any time by logging in to your account and fill out the Discontinue service form available in the control panel.
It takes about 24 hours to discontinue your account re-occurring payments, however your access to the account is disabled immediately.
No, you will not be charged if you discontinue the service on the last day of the month.
No you will not be refunded, if you chose to close the account on any date it is your choice. You will not be charged for the next month however there will be no refund for the remaining days of that current month.
We provide the supports to our clients, via support forum 24/7 or by phone during normal business hours from M-F 9:00 AM to 5:30 PM EST. 248-581-9001.
No ERP Gold does not have any open API yet, however this is a work in progress and API’s will be available soon.