Social media is increasingly taking over the world’s means of mass communication. There are many benefits of social media marketing. It has simply become so easier and faster to send a tweet or a Facebook message than pick up the phone and call someone by an individual or share some post etc. That is one of the benefits of social media for business.
Employees need several social tools that must be available where businesses processes are happening. Organizations also have social apps like social CRM to consider.
Benefits of Social Media
Social CRM tools can be programmed to provide user notifications, enable comment threads and track company mentions etc.The benefits of social media integration with ERP Gold can be outlined in these ways:
- Internal collaboration and communication:
Social media allows easy communication among the workers. Sending and receiving a message instantly creates a faster work environment, instead of waiting around to get in contact for help with each other. By creating this faster-paced way of messaging, employees will be able to work together on projects more easily and efficiently.
- Easily track conversations, projects, and processes:
It’s easy to keep the tracking of messages via social media CRM. Simply search for the conversations, you can look for and all prior messages would appear. By using a program that mirrors social media platforms, workers will be able to go back to where they left off on an idea or thought.
- Create an environment intuitive for young workers:
ERP Gold reflects the social media platforms they grew up with will become simple to train on. It won’t take a long period of time for the new worker to become proficient in communication throughout the business since they have been using a similar platform all their lives.
- Enhance customer engagement:
By utilizing social media-like communication within an ERP platform, engaging with customers will be a breeze. Companies are turning to Facebook, Twitter, LinkedIn and other social media tools to communicate and solve problems. By using an internal social media platform with an ERP CRM, customers can easily voice concerns or keep in touch, so agreements can be reached quickly.
- Maintain your knowledge base:
If you’re able to easily track all prior conversations, it won’t be hard to find an important piece of information quickly. Through quick collaboration with other employees, your workers will be able to gain more insight into the job duties they perform every day, and that information will be readily available.
- Improve business process and growth:
Becoming more social can improve your company’s agility and facilitate you to win the competition. Making your enterprise social brings the power of the back office to the front office, helps customers collaborate, smooth processes and drives growth. Connecting people quickly and easily enables them to proactively solve your business problems together.